Club PKR Privacy Policy

Club PKR is an online gaming platform operated for Pakistani players. Our platform is accessible at clubpkr.win and provides sports betting, casino games, slots, fish games, bingo and related gaming services. All transactions on Club PKR are conducted in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, "Club PKR", "we", "us" and "our" refer to the operator of the clubpkr.win platform. "You" and "your" refers to any individual who accesses, browses or holds a registered account on Club PKR.

This Privacy Policy governs all personal data collected through the Club PKR website and any associated mobile-optimised versions of the platform. It does not apply to any third-party websites or services that may be linked to from Club PKR.

Club PKR collects personal data that you provide directly, data generated through your use of the platform, and limited technical data from your device. Here is a breakdown of what we collect and why.

We do not collect data about your social media profiles, contacts list, real-time GPS location, or any information beyond what is listed above. We also do not purchase data about you from third-party data brokers.

Personal data collected by Club PKR is used for specific, defined purposes. We do not use your data for purposes that you would not reasonably expect given the nature of a gaming platform. The primary uses are as follows:

• Account Management: To create, maintain and operate your Club PKR account, including processing deposits and withdrawals in PKR, crediting bonuses, tracking VIP points and managing responsible gaming tools you activate.
• Identity Verification: To confirm that you are who you say you are before processing your first withdrawal, and to prevent multiple accounts being registered by the same person.
• Fraud Prevention: To detect and investigate suspicious activity including chargebacks, bonus abuse, multi-accounting and any pattern that suggests money laundering or other financial crime.
• Customer Support: To respond to your queries, resolve disputes, investigate complaints and maintain a record of communications for quality and compliance purposes.
• Platform Improvement: To understand how players navigate Club PKR, which games are most popular, where technical issues occur and how the overall experience can be improved.
• Promotions and Personalisation: To send you relevant bonus offers, Cricket or PSL season promotions and VIP rewards that match your gaming activity — only if you have opted in to marketing communications.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gaming behaviour and, where appropriate, prompt you to review your deposit limits or session settings.

You may opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal updates and security alerts.

Because Club PKR handles real-money transactions in PKR, payment data is subject to additional care. All deposits and withdrawals — whether via JazzCash, Easypaisa, Raast, bank transfer, debit card or credit card — are processed through encrypted payment gateways that meet industry security standards.

• Club PKR does not store full card numbers on its own servers. Card data is tokenised by our payment processor and the token is used for future transactions, not the raw card number.
• Mobile wallet numbers (JazzCash, Easypaisa) are stored in encrypted form and used only to process your requested deposit or withdrawal. They are never shared with any marketing partner.
• Bank account details provided for Raast or direct bank transfer withdrawals are used solely for processing that specific transaction and are stored with access restricted to the payments team only.
• Transaction history — including deposit amounts, withdrawal amounts, dates and payment methods — is retained as part of your account record for fraud prevention and dispute resolution purposes.

Club PKR uses cookies — small text files stored in your browser — to make the platform work properly and to help us understand how players use it. We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These keep you logged in during your session, remember your language preference and maintain your game state. The platform cannot work without these.
• Analytics Cookies: Help us understand which pages and games are most visited, where players spend the most time and where technical errors occur. This data is aggregated and not linked to individual players.
• Preference Cookies: Remember your display preferences such as notification settings and bonus opt-in status so you do not have to reconfigure them each time you log in.

Club PKR does not use third-party advertising cookies and does not participate in cross-site behavioural advertising networks. Your gameplay data is not shared with ad platforms like Google Ads or Meta for the purpose of displaying targeted advertisements on other websites.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use core platform features.

Club PKR does not sell your personal data. We share it only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Payment Processors: JazzCash, Easypaisa, Raast, and card network processors receive the minimum data required to complete your transaction. They are bound by their own privacy and security policies and are not permitted to use your data for their own marketing.
• Identity Verification Partners: Where third-party tools are used to assist with CNIC verification, only the documents you submit for that purpose are shared. Verification providers are contractually prohibited from storing or reusing your documents.
• Fraud Prevention Services: Aggregated or anonymised signals (such as device fingerprints and IP patterns) may be shared with fraud detection systems to protect the platform and its players from financial crime.
• Legal Obligations: Where we receive a valid legal request from a competent authority, we may be required to disclose certain account or transaction data. We will only comply to the extent legally required and will not disclose more than is necessary.
• Game Providers: Some games on the Club PKR platform are provided by third-party software studios. Your player ID (not your name or payment details) may be passed to the game provider's server during a game session to manage the game state and return results.

Club PKR retains your personal data for as long as your account is active and for a defined period thereafter. The specific retention periods depend on the type of data:

• Active Accounts: All account data is retained for the full duration that your account remains open and active on Club PKR.
• Closed Accounts: Following account closure, core account and transaction records are retained for a period of up to five years to comply with financial record-keeping obligations and to handle any dispute or chargeback that may arise after closure.
• Identity Documents: CNIC copies and verification documents are retained for the same five-year period post-closure or until no longer required for ongoing compliance review, whichever is earlier.
• Support Communications: Chat transcripts and email records are kept for a period of two years from the date of the most recent communication in a given thread.
• Analytics Data: Aggregated, anonymised platform usage data is retained indefinitely as it cannot be linked back to individual players.

Once the applicable retention period expires, data is securely deleted or permanently anonymised so that it can no longer be linked to you as an individual.

As a Club PKR player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Request" and your registered account username.

• Right of Access: You may request a summary of the personal data Club PKR holds about you. We will respond within 30 days of a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic details such as your email address and phone number directly from your account settings.
• Right to Erasure: You may request deletion of your account and personal data. Where no outstanding balance, active bonus or unresolved dispute exists, Club PKR will action deletion requests within 30 days. Note that certain transaction records must be retained for the period described in Section 7.
• Right to Withdraw Marketing Consent: You may opt out of promotional emails and push notifications at any time through account settings or by contacting support. Withdrawal of marketing consent does not affect transactional messages.
• Right to Raise a Complaint: If you believe Club PKR has handled your personal data improperly, you have the right to raise a formal complaint with our support team. We will acknowledge all privacy complaints within 48 hours and aim to resolve them within 14 working days.

Club PKR is strictly an adult platform. Players must be 18 years of age or older to register and use any service on the platform. We do not knowingly collect personal data from individuals under the age of 18.

If we discover — through age verification or any other means — that an account has been registered by a person under 18, the account will be immediately suspended, all balances will be forfeited, and any personal data associated with the account will be deleted as quickly as operationally possible, subject to any legal holds.

If you are a parent or guardian and believe your child has registered an account on Club PKR, please contact our support team immediately so we can investigate and take prompt action.

Club PKR takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction.

• TLS Encryption: All data transmitted between your device and Club PKR's servers is protected by TLS (Transport Layer Security) encryption. Look for the padlock icon in your browser address bar as confirmation.
• Password Hashing: Account passwords are never stored in plain text. They are hashed using a secure one-way algorithm so that even Club PKR staff cannot read your password.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) via SMS or authenticator app for an additional layer of account security beyond the standard password.
• Session Management: Active sessions are automatically terminated after a period of inactivity. You can also manually log out all active sessions from your account security settings.
• Access Controls: Internal access to player data is granted on a strict need-to-know basis. All staff with data access undergo security training and are bound by written confidentiality agreements.

While Club PKR takes every reasonable precaution, no internet-based system can be guaranteed to be completely secure. You also play a role in keeping your account safe — choose a strong, unique password, do not share your login credentials with anyone, and report any suspicious account activity to support immediately.

Club PKR may update this Privacy Policy from time to time to reflect changes in how we handle data, changes to the platform's features, or changes in applicable requirements. The "Last Updated" date at the top of this page will always show when the policy was most recently revised.

Where an update is material — meaning it significantly changes how your data is collected, used or shared — we will notify you via the email address registered to your account and display a notice on the platform for at least 7 days before the change takes effect.

Minor clarifications or formatting corrections that do not change the substance of this policy may be made without advance notice. We encourage you to review this page periodically so you remain informed about how your data is protected.

Your continued use of Club PKR after any update to this Privacy Policy takes effect constitutes your acceptance of the revised version. If you do not agree with the changes, you may close your account before the revision comes into effect.

If you have any questions about this Privacy Policy, want to exercise a data right, or need to report a potential data security concern, please contact the Club PKR support team. We take all privacy enquiries seriously and will respond promptly.

• Live Chat: Available 24/7 through the chat icon on the Club PKR platform. For privacy requests, mention "Privacy Request" at the start of your message so it is routed to the correct team.
• Email: [email protected] — use the subject line "Privacy Request" or "Data Deletion Request" as appropriate. Include your registered username so we can locate your account record.
• FAQ: Visit our FAQ page for answers to common questions about accounts, payments and how Club PKR handles player data.

We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve data access or deletion requests within 30 calendar days. Complex requests involving large amounts of data or third-party coordination may take longer, and we will keep you informed of progress in those cases.